Description
We are looking for a dedicated and customer-focused Customer Service Representative to join our team in Troy, Michigan. This Contract position offers an opportunity to assist customers with their medical-related inquiries in a detail oriented and supportive environment. You will handle a variety of tasks, including answering questions about benefits, claims, and pre-authorizations, ensuring a high standard of customer satisfaction. This role is primarily remote, but occasional in-office attendance will be required.


Responsibilities:

• Respond to customer inquiries via phone and email, providing accurate and timely information.

• Resolve issues related to pre-authorizations, claim statuses, and benefit details with attention to detail.

• Maintain detailed and accurate records of all customer interactions using company systems.

• Stay informed about updates and changes to healthcare plans and policies.

• Guide cu...