Customer Service Representative (Travel Account)

V-Call Center Link Inc. is seeking a Customer Service Representative to work on-site in Manila.

The ideal candidate should have 1-3 years of experience and a High/Senior High School diploma.

Job Description

The successful candidate will be responsible for handling hotel booking requests, resolving customer concerns, and collaborating with team members to deliver consistent customer service.

Requirements

• At least HS/SHS graduate
• Must have a minimum of 2 years of Customer Service and Sabre/Amadeus (Cryptic) experience

Responsibilities

• Handle hotel booking requests, including inquiries, modifications, and cancellations, while providing accurate details on amenities, rates, and availability.
• Resolve customer concerns professionally, maintain proper documentation, and ensure compliance with company policies.
• Collaborate with team ...