Customer Service Team Leader at Oslo Skin Lab
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Requirements
Proven leadership experience in a customer care, retention, or subscription-based environment
Comfortable being operational, handling both inbound and outbound customer contacts, live call support, and coaching the team, while building toward a backend leadership role
People-focused leadership style: high empathy, candid feedback with a thoughtful delivery
Fluent in Spanish and English;
additional languages (German or Portuguese) are a plus
Flexible and open to working across different time zones, including non-standard hours as the company expands into Spanish-speaking markets outside Spain
Strong experience working with KPIs and performance management
Able to balance hands-on operational involvement with strategic thinking
Wi...