Angeles City, Philippines

Position Overview

Customer Service Representative

Key Responsibilities

• Engage with customers via inbound and outbound calls, providing friendly and professional support.
• Actively listen to customer concerns and deliver effective, timely resolutions.
• Use internal systems to manage accounts, process claims, and retrieve information.
• Identify opportunities to upsell or upgrade products and services.
• Clearly explain products, services, and processes to customers.
• Escalate complex issues to the appropriate team when needed.
• Strive for first‑call resolution through strong problem‑solving skills.
• Stay current with training, meetings, and process updates.
• Maintain excellent attendance and punctuality.

Qualifications

• Must be 18 years or older.
• High school diploma or equivalent.
• Strong written...