**Job Title: Customer Service Representative**

**Job Description**

This role combines customer service, dispatching, and CRM coordination in a fast-paced office environment. You will serve as the central point of communication for incoming service requests, manage leads from multiple channels, schedule and dispatch technicians, and ensure daily operations run smoothly. You will use modern CRM tools to maintain accurate customer and job data while providing clear and professional communication to customers, technicians, and internal team members.

**Responsibilities**

+ Respond to inbound leads from multiple channels, including phone, web, Yelp, Google, and social media.
+ Follow up with prospective customers and existing inquiries to convert leads into booked jobs.
+ Classify and prioritize incoming service requests based on urgency and customer needs.
+ Schedule and dispatch technicians according to urgency, location, and availability.
+ ...