Job Description

Job Description

*** This is NOT a remote position ***

Monday - Friday, 8:30am - 5:30pm

We are looking for a customer-oriented, service representative to help process CPAP, BIPAP, and supply orders. The best CSRs are genuinely excited to help customers and referral sources. They’re patient, empathetic, and passionately communicative. Responsibilities:

• Patient intake
• Document scanning and indexing
• Documentation requests
• Order processing
• Correspond with doctors offices via email, fax, and phone to obtain needed paperwork
• Insurance verification and prior authorization
• Provide cost estimate for order
• Verify information on account hasn't changed
• Handle customer complaints
• Set-up logs
• Other duties as required

​ Qualifications:

• High school diploma
• Previous exp...