Manage end-to-end order-to-cash processes, including order entry, validation, order processing, invoicing, and follow-up on deliveries to ensure accurate and timely fulfillment.
Act as the primary point of contact for customers regarding order status, discrepancies, and escalations, maintaining a high level of service and communication.
Monitor and support cash management activities, including payment tracking, credit checks, resolving billing issues, and coordinating with finance on overdue receivables.
Ensure data accuracy in ERP/CRM systems by maintaining up-to-date customer, pricing, and order information, minimizing order errors and delays.
Collaborate cross-functionally with sales, supply chain, and finance teams to resolve order issues, optimize processes, and improve customer satisfaction.
Analyze order and payment flows to identify inefficiencies and drive continuous improvement in order management and cas...
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