Job Title

Customer Service Representative

Reports to

Club Manager

Job Summary

Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.

Essential Duties and Responsibilities

• Greet/meet potential members, providing a great customer experience.
• Handle front desk related tasks:
• Answer phone calls politely and friendly to assist with questions or concerns.
• Take information calls and tours.
• Assist in member check‑ins, sign‑ups, cancellations, BCM amenity usage, and update member account information.
• Facilitate member service issues and questions and forward to Club Manager, Manager in Training, or Team Lead as needed.
• Help maintain the neatness and cleanliness of the club.

Essential Behavior Requirements

• Customer Service: communi...