Teleperformance is Urgently Hiring for Voice process!

Process:

US Voice Process
Shifts:

Rotational Shifts (night shifts)
CTC:

5.5
Candidate should have strong verbal and written communication skills
Graduate Freshers and Experienced can apply

Key Responsibilities:
Handle inbound customer calls from international clients with professionalism and empathy.
Provide accurate information, resolve queries, and address concerns in a timely manner.
Document customer interactions and update systems with relevant details.
Ensure compliance with company policies, data security, and international service standards.
Collaborate with internal teams to escalate and resolve complex issues.
Meet performance targets including call quality, resolution time, and customer satisfaction scores.
Maintain a customer-first approach and contribute to continuous service improvement.