Job Description

At Transcosmos, our mission is to leverage customer insights to always be clients most trusted partner. As an Asian-originated company, our vision is to create a global society where everyone is equal and treated with respect.

Key Responsibilities

• Handle inbound and outbound calls, emails, and chat inquiries from customers
• Provide product, service, and account-related information accurately and clearly
• Resolve customer concerns in a timely and professional manner
• Process orders, returns, refunds, or service requests based on company guidelines
• Document all interactions properly in the system
• Meet required KPIs such as AHT, CSAT, quality, and productivity targets
• Coordinate with internal teams (billing, logistics, technical support) to resolve complex cases
• Ensure compliance with company policies and data privacy standards
• Adapt communication style base...