Customer Service Representative Job Purpose

Execution of the best-in‑class service through effective service with customers to ensure customers’s business needs are fulfilled and sales targets are met in partnership with the Commercial organization.

Key Tasks and Responsibilities Interact with customers (directly and via sales team members) Orchestrate the service relationship, acting as primary contact for assigned customer accounts Analyze account history, understand the region’s supply needs, help make decisions to optimize orders and product deliveries Provide information on orders, supply availability, timing, updates on products, programs, etc. Reach out to customers for missing Customer Master data information to process sales orders Seek customer feedback to track satisfaction level and identify solutions to improve experience SME – order flow & systems and reporting Resolve any immediately addressable customer requests Receive requests from customers and sales team me...