Customer Service Representative

Job Purpose

Execution of the best-in‑class service through effective service with customers to ensure customers’s business needs are fulfilled and sales targets are met in partnership with the Commercial organization.

Key Tasks and Responsibilities

• Interact with customers (directly and via sales team members)
  • Orchestrate the service relationship, acting as primary contact for assigned customer accounts
  • Analyze account history, understand the region’s supply needs, help make decisions to optimize orders and product deliveries
  • Provide information on orders, supply availability, timing, updates on products, programs, etc.
  • Reach out to customers for missing Customer Master data information to process sales orders
  • Seek customer feedback to track satisfaction level and identify solutions to improve experience
  • SME – order flow & systems and reporting