Shift hours: Mon–Sat 09:00–21:00 

Banking:   06.07. Hardware and 31.08. or 21.09.26 Banking

DUTIES AND RESPONSIBILITIES

• Management of incoming calls, chats and emails,

   • Identify and assess customers’ needs to achieve satisfaction

   • Build sustainable relationships of trust through open and interactive communication

   • Provide accurate, valid and complete information by using the right methods/tools

   • Meet personal/customer service team targets and case handling quotas

   • Keep records of customer interactions, process customer accounts and file documents

   • Follow communication procedures, guidelines and policies

REQUIREMENTS:

• Native/Fluent in German & Fluent in English (at least B2 level), both orally and written
• Holder of a high school diploma or equivalent
• Previous work ...