Key Responsibilities:

• Handle customer inquiries via phone, email, and chat, ensuring prompt and accurate responses.
• Resolve customer issues efficiently while maintaining a professional attitude.
• Document customer interactions and feedback to improve services.
• Collaborate with internal teams to address client concerns.
• Stay updated on company products and services to provide informed support.

Qualifications:

• High school diploma or equivalent.
• Strong verbal and written communication skills.
• Prior experience in customer service is preferred.
• Proficiency in using CRM software is a plus.
• Ability to remain calm and empathetic in challenging situations.