Customer Service Representative
Location: Lewisburg, TN

Job ID: #72031

Pay Range: $15-17



Tier 1 Customer Service Representative

Schedule: Regular hours are Monday-Friday 8- 4:30 pm



Agents could take up to 50 calls per day and log each call in our system as well as entering up to 50 transactions in our system.



What we help them with:

Dealer referrals to distributors

Provide customers with order information, assistance

Product support: Parts and Equipment

Transactional: Orders, Claims and Invoicing

Act as a switchboard for the company- we use a database to help us refer customers to the appropriate department

Customer inquiries are triaged by Tier 1 and transferred to the Tier 2 representatives

Agents are also responsible for triage and assistance of internal customer requests. Identify if a customer need can be met or...