Shipping & Customer Service Coordinator

Location: Montreal, QC

Type : Full-time, M-F, on-site

Salary: CAD $55,000–$65,000 + group insurance

About the Role

We are looking for a detail-oriented Shipping & Customer Service Coordinator to support order fulfillment, customer communication, and logistics operations.

The ideal candidate is organized, proactive, and comfortable managing multiple priorities in a fast-paced environment.

Key Responsibilities

• Process and monitor customer orders from entry through delivery
• Coordinate shipments with carriers and freight providers
• Communicate with customers regarding order status, shipping updates, and issue resolution
• Investigate and resolve shipping discrepancies, shortages, and returns
• Maint...