Hiring: Customer Service Executive (Chat & Voice Process) - Teleperformance

Location: Kolkata

Shift: Rotational (Including Night Shifts)

Working Days: 5 Days Working | 2 Rotational Week Offs

Job Overview

We are looking for enthusiastic and customer-focused individuals to join our team as Customer Service Executives for an International Voice Process. This role involves assisting global customers, resolving queries, and delivering a high-quality customer experience.

Key Responsibilities

- Handle customer queries via chat and voice support (international clients)
- Provide accurate and timely information to customers
- Troubleshoot issues and escalate cases when required
- Maintain high quality service standards in every interaction
- Follow defined process guidelines and performance metrics

Eligibility Criteria

- Qualification: HSC / Graduates (Freshers can apply)
- Excellent written and spok...