The Impact You'll MakeJoin our Customer Care team and play a key role in delivering a seamless customer experience across the US and EMEA regions.In this role you will manage the team and collaborate closely with internal team and drive results in line with the Danfoss way.What You’ll Be DoingLead, mentor, and coordinate the Customer Service team to ensure service levels and accuracy in daily operations.Allocate workload delegation, monitor KPIs, and conduct regular performance reviews.Provide coaching, training, and guidance to improve team capabilities and service effectivenessSupervise order entry, quotation management, pricing updates, shipment follow‑ups, deliveries.Handle team escalations, conflict resolution, and ensure a positive work environment.Strengthen customer relationships through proactive communication and service excellence.Guide the team in accurate documentation of inquiries, complaints, and transactions.Oversee and validate team transactions in SAP, Productivity Tr...