Our client, a Health Insurance company, is looking for a Customer Service Representative I for their Dewitt, NY location. Responsibilities:

+ Under the direction of the Supervisor of Customer Service, this position resolves customer inquiries via telephone, email, walk-in, and mail regarding plan benefits, claim payments and denials, and eligibility in accordance with custom designed benefit plans.

+ This will be done in a polite, professional, and courteous manner at all times.

+ The Customer Service Representative meets the statistical goals of the position.

Level I

+ Researches and responds to inquiries via telephone, email, walk-in, and mail from internal and external customers in accordance with custom designed benefit plans

+ Meets set statistical performance measures such as length of each call and daily call volume

+ Acts as a liaison between customers, internal departments, vendors, and business associa...