Overview

Customer Service Representative (Healthcare Account)

Synlink Recruitment Outsourcing Co. Inc. • On-site - Taguig • 3-5 Years Experience • High School / Senior High School • Full-time

Responsibilities

• Handle customer inquiries via phone, email, or chat with professionalism and efficiency
• Provide accurate information about products and services
• Resolve issues promptly; escalate complex cases as needed
• Maintain clear and detailed records of all customer interactions
• Address complaints and offer appropriate solutions
• Conduct follow-ups to ensure issue resolution and customer satisfaction
• Meet or exceed performance targets, including quality, response time, and satisfaction metrics

Job Requirements

• SHS Graduate or College Graduate
• 3-5 years experience

Benefits

• Employee Recognition and Rewards
• Incentives
• G...