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Customer Service Representative

Company

IDT Corporation

Location

Guatemala City, Guatemala

Type

Full-time

Customer Service Representative

We are looking for enthusiastic individuals to join our team as Brand Ambassadors. In this role, you will be the voice of our customers, providing top-tier support for IDT products and services.


Key Responsibilities:


  • Customer Support: Manage accounts to provide information, clarify details, and ensure records are accurately updated.




  • Problem Solving: Identify the root cause of issues and execute effective resolutions for customer complaints.




  • Advocacy: Act as the voice of the customer, providing feedback to management to help improve our services.



  • Requirements:

  • High School Diploma.
    English proficiency at 85% or higher.

  • Previous customer service experience is preferred/desired.

  • Strong computer aptitude, documentation skills, and multi...
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