Customer Service Representative - Financial Account

Company

HCM Nexus Consulting

Location

Taguig, Philippines

Type

Full-time

Job Title: Customer Service Representative
Location: McKinley, Taguig (Onsite)
Employment Type: Full-Time
Industry: Financial Services / Customer Support
Job Summary:
We are looking for a Customer Service Representative who will deliver outstanding voice-based support to customers with checking and savings account inquiries. If you're passionate about customer care and ready to grow your career in a collaborative and inclusive work environment, this opportunity is for you.

Key Responsibilities:

Handle customer inquiries and resolve concerns related to financial products and services with professionalism and empathy
Provide support through multiple channels such as phone, chat, and text in a fast-paced, high-volume environment
Navigate multiple systems while following work policies and procedures
Escalate complex issues and work closely with supervisors and team members

        
        
    

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