Make your career real with Hilti

What You'll Do

• Process all contacts (inbound and outbound via E-Mail, Fax, chat, and voice) from customers in an efficient and professional manner to satisfy product & application questions, pricing enquiries, verbal requests for quotation, stock availability, delivery status, and contacting/up‑dating field personnel as per communication policy.
• Actively manage customer complaint handling and provide first‑contact solution wherever possible; follow up open tasks daily to ensure customer satisfaction.
• Take responsibility for customer master data by ensuring 100% accuracy and completeness while entering new accounts, project locations, and contact details into the SAP system.
• Actively promote the use of other sales channels to the customer to drive multichannel system orchestration.
• Support field‑based personnel by providing on‑time, detailed and accurate communication, sales le...