Customer Service Representative – Czech + English

Location: Lisbon, Portugal

Start Date: 30 April 2026

Work Type: On-Site

Schedule

• Initial Schedule: Monday to Sunday 08:00–17:00 or 09:00–18:00 (rotative shifts) 2 rotative days off
• Future Schedule (TBC by client):24/7 operation – Monday to Sunday (rotative shifts)

About the Role

You will represent a leading global e-commerce brand, providing high-quality customer support to Czech- and English-speaking customers. The role requires empathy, strong communication skills, and the ability to perform well during high-volume periods such as promotional seasons.

Key Responsibilities

• Deliver excellent customer service via phone, chat, and email.
• Remain knowledgeable a...