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Customer Service Representative

Company

Howmet Aerospace

Location

Ciénega de Flores, Mexico

Type

Full-time

RESPONSIBILITIES: 

  • Supporting AWTP functions, including Arconic Sales and/or the Global Supply Chain Team. Works closely with production control to manage just-in-time inventory on a continuing basis. Responsible for making day-to-day decisions relative to shipping of product in order to avoid any shortage of material to customers.

  • Supporting Sales and Marketing efforts, including customer feedback, provide pricing information, forecasting, utilizing Customer Relationship Management tools.

  • Preparing RMA/Credit documents and handles all credit processing resolving disputed items. Managing assigned customer statements. On Time and correct contracted price updating. 

  • Participating in resolving shipment and production conflicts/priorities with Planning and Transportation personnel to ensure products are being produced and shipped as scheduled. Communicates with customers directly, informing any problem or delay of the product...

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