Description
Customer Service Representative




We are looking for a compassionate Customer Service Representative to support existing patients with medical supply orders in Centennial, Colorado. This contract to hire opportunity is ideal for someone who communicates with empathy, stays organized in a fast-paced environment, and takes ownership of resolving customer concerns. In this role, you will manage a steady mix of inbound and outbound calls, guide patients through order-related questions, and ensure accurate documentation throughout each interaction.




Responsibilities:


• Manage a daily workload of approximately 40 to 50 inbound and outbound calls from existing patients regarding medical supply orders.


• Assist customers with routine order placement, as well as exchanges, returns, and updates needed within established order cycles.


• Review accounts with delayed or pending orders, g...