Customer Support Representative

Join a dynamic team and build your career with us! We are looking for enthusiastic and reliable individuals to provide top-notch service on our blended customer support accounts.

About the Role

As a Customer Support Representative, you will be the first point of contact for our customers, handling their inquiries and concerns through various channels. This is a blended account, meaning you will handle both voice (inbound/outbound calls) and non-voice (email, chat, tickets) interactions, offering a dynamic and engaging work environment.

Key Responsibilities

• Provide professional and efficient customer service via phone, email, and chat.
• Troubleshoot and resolve customer issues, ensuring a positive experience.
• Accurately process customer requests, transactions, and documentation.
• Meet and exceed key performance indicators (KPIs) such as quality, attendance, and customer ...