GENERAL SUMMARY OF POSITION

Customer Service Representative provides maximum customer satisfaction by efficiently managing:

• the customer portfolio of his/her business or region
• all internal customer service related processes in close cooperation with his/her internal customers like Sales, Logistics, Marketing, Credit & Control and Master Data

RESPONSIBILITIES & SPECIFIC ACCOUNTABILITIES

Reporting to the Lead Customer Service, you will:

• Act as prime contact person for the customers of his/her portfolio
• Ensure timely delivery of correct product to his/her customers, manage back order situations and propose alternative solutions where possible
• Manage (receive, register, follow-up and report) all service complaints received from his/her customer and ensure a professional and pro‑active feedback to the customer
• Monitor the price and contract management process by keeping the overvie...