Elevate customer satisfaction as a Customer Service and Order Accuracy Lead at a global promotional products leader. Focus on eliminating errors and enhancing customer experience every day.
In this role, you will lead Customer Service and oversee order accuracy and customer experiences. Collaborate closely with Sales, Production, and Leadership to create smooth, predictable journeys for complex orders. Your goal is to improve communication and resolve issues promptly, setting high standards for service quality.
Key Responsibilities:
• Guide CSR team to enhance customer communication
• Resolve complex orders with WOW-level service
• Improve service templates and workflows consistently
• Monitor errors and implement process improvements
• Conduct reviews of production issues and complaints
Requirements:
• College or University degree required
• Solid administrative skills and customer service experience
• Proven ability to analyze and improve processes