Roles AND ACCOUNTABILITIES 1. Frontline Engagement & Service Support .
Proactively engage members of the public during operating hours to provide guidance on digital services and assist with general enquiries related to public/government services. . Work collaboratively with client to manage service recovery situations, ensuring timely resolution of service issues and maintaining service standards. 2. Customer Feedback & Data Collection .
Administer and collect Customer Satisfaction ratings, visitor feedback, and relevant service data. . Accurately input and manage all collected information in client Customer Relationship Management System. . Ensure data integrity, completeness, and timely submission in accordance with client reporting requirements. 3. Administrative & Logistical Support .
Provide administrative assistance to support daily operations, including documentation, coordination, and basic reporting tasks. . Assist in logistical preparation and execution of program s...