I. General Summary

The Customer Service Officer provides efficient and professional support to members and franchisees across Anytime Fitness Asia. The role ensures prompt, accurate, and courteous handling of inquiries while maintaining high service standards. It involves close coordination with Operations, Finance, and Technical Support teams to resolve issues effectively.

II. Roles and Responsibilities

1. Customer Support

• Respond to inquiries via email, CRM, or other channels.


• Provide accurate information on products, services, and policies.


• Handle basic complaints and escalate complex issues as needed.


• Follow up on pending cases to ensure timely resolution.


• Maintain positive and empathetic communication.

2. Service Quality and Process

• Accurately record customer data and feedback in CRM systems.