About the job Customer Service Officer (Inbound & Social Media)

Company Overview:

TechnoMech Sdn Bhd is a leading technology and engineering company that specializes in providing innovative solutions to various industries. We are committed to delivering high-quality products and services to our clients, and we are looking for a dynamic and customer-oriented individual to join our team as a Customer Service Officer (Inbound & Social Media).

Job Summary:

As a Customer Service Officer (Inbound & Social Media), you will be responsible for providing exceptional customer service to our clients through various channels, including inbound calls and social media platforms. You will serve as the first point of contact for our customers, addressing their inquiries, concerns, and feedback in a timely and professional manner. You will also be responsible for managing our company's social media presence and engaging with customers on these platforms.

Key Respo...