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Customer Service Officer, CASA Klang Branch MY

Company

CIMB

Location

klang city, Malaysia

Type

Full-time

KEY RESPONSIBILITIES

  • Sales & Operational Function
    • To be responsible for end-to-end process for over-the-counter transactions on account opening, cash and non-cash transactions according to advice slips or other negotiable documents.
    • To be responsible on the accuracy and monitoring of the Branch's balancing activity on daily operations.
    • To discharge duties instructed by ACSM/BM to serve business interests of the Bank.
  • Additional role for CSD at SME Desk
    • For CSO at SME Desk, please refer to CSO SME Branch Task List for additional responsibilities.
    • To participate in promoting branch products and services through cross-selling activities.
  • Customer Relationship
    • To proactively identify, manage and propose effective end-to-end solutions to issues related to service delivery.
    • To supervise and resolve customer complaints raised by CSR T...

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