Managing service needs of walk-in SME customers. To ensure that SE Account Manager’s involvement in operational issues is brought to minimum level
Execution of maintenance activities including KYC handling and Compliance related activities and exception handling
To ensure ‘superior customer service’ delivery and being the single point of contact for SE AM’s handling all escalated and complex customer complaints effectively in a timely manner
Maximize cross-sell opportunities by referring the leads to the SE Account Manager
Key Result Areas
Assist the SME relationship management team in the branches in maintaining and developing both existing and prospective relationships.
Provide full customer service and handling of all the walk-in SME customers’ + CIBG customers covering all the maintenance activities and complaints handling, thereby, ensuring minimum involvement of SE AM’s in operation...
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