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Customer Service Officer (Banking)

Company

Randstad Malaysia

Location

kuala lumpur, Malaysia

Type

Full-time

Key Responsibilities:

  • Outbound Sales: Conduct outbound telemarketing calls to promote a comprehensive suite of banking products and services (deposits, financing, wealth management, etc.).

  • Consultative Selling: Understand customer needs, conduct financial profiling, and recommend tailored banking solutions.

  • Target Achievement: Consistently meet and exceed KPIs and monthly sales performance metrics.

  • Relationship & Pipeline Management: Nurture client relationships to generate referrals and repeat business while accurately updating sales activities in the CRM system.

  • Customer Excellence: Handle customer objections, inquiries, and complaints professionally, collaborating with Quality Assurance and sales admin teams to ensure a seamless client experience.


Qualifications:

  • Minimum High School diploma or equivalent.

  • experienced in telesales, outbound c...

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