We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

**Position Summary**

+ Creates an emotional connection with our members by understanding and engaging the member to the fullest to champion for our members' best health.
+ Taking accountability to fully understand the member’s needs by building a trusting and caring relationship with the member.
+ Anticipates customer needs.
+ Provides the customer with related information to answer the unasked questions, e.g. additional plan details, benefit plan details, member self-service tools, etc.
+ Uses customer service threshold ...