Job Summary:

The Customer Service Manager will oversee customer service initiatives that support client satisfaction for fitness and entire JCC programs, services and membership. This person must lead by example, supervise staff and create best practices that support a rewarding member experience. The Customer Service Manager must be able to work effectively and cooperatively with a diverse group that includes department managers, fitness members, community center staff and the public. This person must also motivate his/her team to enthusiastically promote programs, services and community center events. CSM is responsible for responding to member feedback, acting as the club’s first line of communication with members, creating a friendly and welcoming environment. This person must be able to work collaboratively with our member services and sales staff in order to support retention efforts.


Responsibilities:

As a Customer Service Manager you will: