About the role

We are seeking a dedicated and experienced Customer Service Manager to join the team at CTT.Synergy Corporation. This is a full-time position based in Metro Manila, offering an exciting opportunity to lead and manage our customer service operations. In this role, you will oversee the daily activities of our customer service specialist, ensuring exceptional service delivery, unblocking operational bottlenecks, and driving customer satisfaction metrics to new heights.

Key responsibilities

1. Lead, manage, and motivate a team of customer service specialist to achieve performance targets and service excellence
2. Monitor and analyse customer service metrics, including response times, resolution rates, and customer satisfaction scores
3. Develop and implement strategies to improve customer service quality and operational efficiency
4. Handle escalated customer complaints and ensure timely resolution whilst main...