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Customer Service Manager (Manager Service Excellence)

Company

ASISTWORK SP. Z O.O.

Location

Wrocław, Poland

Type

Full-time

Twój zakres obowiązków



  • Lead and further develop Service Excellence standards and the service management model

  • Define and govern service management principles, KPIs/SLAs, and the service catalogue

  • Ensure a consistent and scalable service delivery model across different organizational areas

  • Develop the service portfolio (onboarding, scaling, changes, and decommissioning of services)

  • Collaborate with Digital, Data & AI teams to enable automation and improve service quality

  • Monitor service performance and provide reporting and insights

  • Act as the key escalation point and advisor in Service Management topics


Nasze wymagania



  • University degree in business, engineering, information management, or a related field

  • A few years of experience in service design or a similar area

  • Knowledge of ITIL and service management frameworks

  • Ex...

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