Customer Service Manager I

Location:
Kowloon City, Kowloon, HK

Brand: HSBC

Area of Interest:

Closing Date: Office Worker

Date: 25 May 2026

**Job description**

**GCB 6**

**Principal Responsibilities**

+ Ensure smooth branch operation and achieve satisfactory audit rating through meeting all internal and external requirements of control and service standard
+ Supervise the branch's performance and make changes if necessary
+ Handle the platform and counter focus and ensuring that customers are receiving high levels of customer service
+ Be responsible for mentoring staff to consider customers current and future circumstances and to maintain a focus on operational integrity
+ Identify coaching and training needs, suggesting different approaches and monitoring success
+ Ensure all customer interfacing jobs are resourced by appropriately trained staff
+ Collaborate amongst streams at branch...