Hiring: Customer Service Manager / Service Delivery Manager (Hybrid – South India)

Aceolution is hiring an experienced Customer Service Manager / Service Delivery Manager to support and oversee contact center operations for our newly established delivery center in Madagascar. This is an exciting opportunity to work in a global operations environment while being based in South India under a hybrid work model.

Preferred Locations

Chennai | Bangalore | Hyderabad | Pune

Role Overview

The selected candidate will be responsible for managing service delivery, operational performance, stakeholder coordination, and overall contact center governance for the Madagascar operations.

Key Responsibilities

• Manage day-to-day contact center operations and service delivery
• Monitor KPIs, SLAs, productivity, and customer satisfaction metrics
• Handle operational escalations and performance reporting
• Drive proces...