Join Dashwood Industries as a Customer Service Manager and lead transformative initiatives in customer care. This role emphasizes empowering teams to deliver superior service.
As the new Customer Service Manager, you will oversee the training and performance of the customer service department. Your responsibilities will include managing workflows, ensuring compliance, and nurturing a customer-centric culture. Help drive the company’s commitment to exceptional service while aligning with Dashwood's growth and innovation plans.
Key Responsibilities:
• Oversee all aspects of customer service management
• Ensure efficient order processing and resolution of issues
• Lead training and professional development initiatives
• Manage departmental goals and special projects
• Collaborate across teams for improved customer experience
Requirements:
• Relevant degree in Business Management or equivalent
• 1-3 years of experience in a supervisory role
• Demonstrated s...