Are you a dependable and motivated individual looking for a role where your customer service skills will truly make a difference? Our respected client in Hinckley is seeking Customer Service & Installation Coordinators to join their team on a temporary basis. This is a fantastic opportunity for someone who is passionate about delivering excellent customer service.
Working Hours: Monday to Friday, 9:00am – 5:00pm
Pay Rate: £14.35 per hour
Key Role Responsibilities:
* Handle customer inquiries and complaints via phone & email ensuring timely and effective resolution.
* Customer account management.
* Maintain detailed and accurate records of customer interactions and transactions.
* Collaborate with other departments to resolve complex issues and improve overall customer satisfaction.
* Provide feedback on the efficiency of the customer service process and suggest improvements.
* Take ownership of the customer journey from installer arrival o...