Job Description:

• This role prefers a customer service professional with a demonstrated ability to provide meaningful support in a compassionate manner with both external and internal customers.


• You will work independently but also as part of a cross functional team that plays a very vital role in our organization.

• Assisting customers by email with questions, service requests, order placement, accounting needs, and product support.


• Process customer orders and requests for product repair into an ERP/order entry system.


• Generate and transmit order confirmations and manage customer expectations with regards to delivery timelines.


• Support and initiate pricing dispute process.


• Process product replacement orders, provide shipping labels and coordinate the return/replacement of items in a timely manner...