Job Description & Requirements
Customer Service
- Provide exceptional customer service by responding promptly to customer inquiries
- Resolve product or service issues by clarifying the customer's complaint, determining the cause, selecting and explaining the best solution, and following up to ensure resolution
- Maintain high levels of customer satisfaction through professional communication and relationship-building
- Guide and assist team members, Singapore or Manila team as needed
Sales Management
- Conduct sales activities such as cold calling, lead follow-ups, and sales inquiries with potential customers
- Utilize company-provided leads to reach out to prospects and identify their needs, proposing appropriate products or services
- Meet and exceed individual and team sales targets
Account Management