Job Responsibilities

• Handle customer enquiries via phone, email, live chat, TikTok, Shopee, Lazada and other e-commerce platforms.
• Provide prompt and professional customer support to ensure high customer satisfaction.
• Assist customers with orders, delivery tracking, product enquiries, returns and exchange matters.
• Respond to customer feedback, complaints and reviews in a timely manner.
• Coordinate with warehouse, logistics and sales teams to resolve customer issues effectively.
• Process and monitor online orders from TikTok Shop, Shopee and Lazada platforms.
• Maintain accurate customer records and update order status in the system.
• Support daily e-commerce operations and administrative duties when required.

Job Requirements

• Minimum 2 years of solid experience in CustomerService or E-commerce Customer Support.
• Familiar with TikTok Shop, ...