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Customer Service Executive

Company

w network private limited

Location

tampines, Singapore

Type

Full-time

Job Responsibilities

  • Handle customer enquiries via phone, email, live chat, TikTok, Shopee, Lazada and other e-commerce platforms.
  • Provide prompt and professional customer support to ensure high customer satisfaction.
  • Assist customers with orders, delivery tracking, product enquiries, returns and exchange matters.
  • Respond to customer feedback, complaints and reviews in a timely manner.
  • Coordinate with warehouse, logistics and sales teams to resolve customer issues effectively.
  • Process and monitor online orders from TikTok Shop, Shopee and Lazada platforms.
  • Maintain accurate customer records and update order status in the system.
  • Support daily e-commerce operations and administrative duties when required.

Job Requirements

  • Minimum 2 years of solid experience in CustomerService or E-commerce Customer Support.
  • Familiar with TikTok Shop, ...

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