Customer Service Executive

Company

OCBC Bank

Location

singapore, Singapore

Type

Full-time

            Main duties and responsibilities   Handle calls and emails promptly by providing accurate and timely information, alternatives and solutions to customers on products and services 
Respond to customers queries and concerns with the aim of achieving first call resolution. 
Follow up promptly with customers to resolve issues 
Provide customers feedback to respective business partners to improve customer experience 
Introduce and educate customers on the self‑service/automated banking channels. 
Perform after‑call administration work 
Use customer service and sales skills to optimise customer satisfaction of each customer contact 
Maximise opportunities to deepen customer relationship via upsell or cross‑sell appropriate products and services 
 Qualifications   Possess a Diploma or Degree in any discipline 
Has a passion for customer service 
Able to wor...
        

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