Handling inbound calls, email, chat to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products.
Demonstrates ownership of every customer interaction to achieve successful first time resolution on all contacts.
Works with multiple technology applications and features to resolve customer contacts.
Problem faced are related to Mobility Services (Refund, Amend, Exchange, ID problem, system Issue and etc.)
To exceed customers expectation in terms of customer service & accurate information.
Work in a team to achieve the required KPI elements and SLA.
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