Job description

Job Title : Customer Support Executive (Voice / Blended

)
Departmen t: Customer Success, Service & Operatio

ns Employment Typ e: Full-Time, Permane

nt Role Categor y: Voice / Blend

ed
Job Descript

ion Roles & Responsibilit ies Handle customer queries throu gh phone calls, emails, and c hat channe ls. Provide timely and accurate solutions to customer concerns and issu es. Deliv er excellent customer serv ice by actively listening and understanding customer nee ds. Maintain a professional and empathetic approach while interacting with custome rs. Ensu re quick resolut ion of issues with a focus on customer satisfacti on. Meet key performance metrics such as: Average Handling Time (A HT)First Call Resolution (F CR)Customer Satisfaction (CS

AT)