Job Scope

• Attending to inbound calls, live chats and emails
• Respond to customers’ general queries, complaints/feedbacks in a timely and accurate way
• Assist and resolve customers’ inquiries with their mobile subscriptions, mobile plans, contract, mobile devices and monthly payments issues
• Manage customer complaints and feedbacks accordingly

Requirements

• Minimum SPM education level
• 6 months and above experience in Customer Service (Telco Preferred)
• Must be able to speak and write Mandarin fluently